Value Added from our Seminars Workshops and Retreats
A seminar is an excellent tool to help the team step outside of itself and think about the big picture. It also is a way to learn more about yourself and the others on your team and how that all fits together. With a renewed sense of who “WE” are – there is new energy and commitment to each other. You also find yourself a bit more tolerant of those personality types who are not like “ME”.
For those who have to keep their edge to be effective in sales and marketing, training is always a refresher and a chance to exchange the war stories of life on the battlefield of selling. People in sales are always looking for a new idea or tactic that can help them get that potential sale across the finish line.
Where there are people there will be conflict. That’s life. But in the workplace – conflict can drain personal energy and change the focus from customer service and sales to duck and cover. A workshop allows people to vent and then rebuild the trust relationships.
This is often seen as a topic for just the senior management. The truth is that you have leaders all through the organization. We often assume that they know how to lead because it may be a small group or area of responsibility. Poor leadership – even in small groups – can create conflicts and poor performance.
The battle to keep each member of your organization focused on serving the customer never ends. Having a seminar on customer service can remind everyone of the choice every customer always has – to buy that good or service here – or somewhere else. That will affect your bottom line.
Groups that serve the community face many of the same pressures to perform and compete as a business does. Instead of sales, it is those valuable donor dollars that go to one organization or another. Add to that the extra challenge of working with volunteers! Training is essential to keeping the spark in community groups.
Good seminars will encourage you. This can add some “oomph” to you and your work. You’ve been away from the routines and the same old/same old. The seminar has reminded you of the important part that you play in the lives of the rest of your group. The value of your work as part of your life has been affirmed. You now have something extra to share.